Du Helpline

Du Helpline, UAE Customer Services Contacts & Emails

Contact Du: Find below customer support information of du internet packages UAE, such as contact numbers and email. Apart from the contact information, the page gives a brief summary of its providers and the telecom business. Attain the Du helpline, customer support below for complaints, questions or opinions.


Client Service

Contact Number: 155 or 800 155 (mobile)

Contact Number: +971 55 5678 155 (mobile)

Contact Number: 04 390 5555 (TV)

Telephone: 188 or 800 188 (business)

Email: customer.care@du.ae (overall )

Email: care.business@du.ae (business)


For Billing & payments


Call du home internet helpline

From the UAE: 155 or 800 155


Overseas: +971 5 55678155


Attempt our digital self-service (Visual IVR) *177#


Searching for online assistance?

Du Customer Service

Apart from du helpline service, you can now get assistance from du’s professional customer support team online via the live chat button that appears on the right bottom corner and our team is here for any query.


Get whole day free calls to any number in the UAE, when you recharge your du home internet’s prepaid line!


Initial du gave prepaid clients 60 minutes of free calls with each recharge — today, all prepaid clients can make up to 1 day of free nationwide calls, by simply recharging with their Credit pocket! When you’re able to get it at no cost, why pay?


They’ll enjoy several free hours of corresponding to their own worth, clients recharge their du line Credit pocket. From two hours all of the ways up to complete day of free nationwide calls, du prepaid clients — such as clients with 050 and also 056 amount — can spend much more time speaking to their loved one’s members and friends in the UAE, for much more amazing price!


Fahad Al Hassawi, Chief Commercial Officer, du, stated: “At a really minimum, our clients are now able to enjoy 2 free hours of nationwide Talktime, all of the ways up to an unbelievable 24 hours totally free, by simply recharging their prepaid lineup! As we incorporate life to live Having a line pays off in the ways. Who will you telephone to your complimentary 24 hours of federal calls?”


Recharge value

Free minutes obtained nationally

Minutes validity*

AED 20-49

2 hours

1 day

AED 50-99

6 hours

1 day

AED 100-199

24 hours

1 day

AED 200-49924 hours

1 day


The minutes are credited following a successful Recharge together with the More Credit choice (*136*pin number#), for many prepaid lines which opt into the Super Minutes advertising. Clients can use their spare minutes to call any mobile or landline number in the UAE, from anyplace.


To opt into the Super Minutes advertising of du home services at No Cost send *135*12select option 1 and # in the du lineup.

du internet bundles

Do You Know What Exactly MBs and GBs mean in Internet Bundle? | Du

In this modern era, the internet is everything. Usage of the internet on smartphones and desktops is like a quarter of the day of everyone nowadays.

We rely on internet heavily, and almost in every aspect of life we need quality internet in our lives. But du home internet packages can actually be recorded? Here in this brief article, we share how plans like du internet bundles can make your headlight with worldwide infrastructure and stability!


If You’re currently using your telephone, how is this possible you are not on your monthly or weekly data bundle? And must be capped on a certain amount of data to be consumed. Like this is the amount of data you are allowed to use before you have to pay more.

That can be for many Individuals but there are people who wonder how much is enough, too much or too small when it comes to deciding on your data bundle that is a smartphone?


What is Mobile Data?

What is Mobile Data?

Internet tokens/bundles can be measured in bytes. That’s the unit of measurement. One KB or kilobyte is 1024B. 1 megabyte MB is KB. 1 gigabyte is 1024MB and so Forth and so Forth.

DU or Etisalat internet both provides various internet plans. You can either select from any du internet bundles in various Denominations to as large as 100GB from as much as 20MB. The validity of those bundles varies to bundle for reasons that are economic.

Some carriers move on to provide their most heavy Users Unlimited data plans that provide users easy access for a time period to the net without any limits.


How Much Internet Do I Need?

Thus jobs on the Internet need Various amounts of information. For example, mails are often light so that you do not really require by responding that data to clean your Inbox.

Tasks especially Resolutions, state 4K or Full HD 1080p are a few of the more heavy ones. To perform this on a program is considered somewhat extravagant. That’s the reason it’s advised that this be achieved within fiber net or WiFi as people offer Unlimited Strategies with gaps in connection rates.

Nevertheless, there are number of calculator apps available on the internet to measure the amount of internet data you exactly need. To stay the connected the whole day in your routine life. The instrument helps you gauge how much your data allowance will go before you Want to consider Buying a different strategy

Just how much data would you believe you consume in a month? What app on your phone would you spend the majority of your du data on?

du internet subscription

UAE has Ranked 1st Globally in Du Internet Subscription and Best Network Courage

The UAE has ranked 1st internationally in du internet subscriptions and best network coverage, and 2nd in du home packages for mobile data subscriptions, according to the Travel & Tourism Competitiveness Report 2019, issued by the World Economic Forum.


Commenting on this achievement Mansoori, Director-General of the Telecommunications Regulatory Authority, TRA, said, “The UAE’s international accomplishments are the outcome of strategies and plans developed by the UAE Government under the directives of its direction, and the group spirit of this government entities.

du internet activation

We’ve got the most advanced and best solutions, today Also we’ve got a well-developed infrastructure which makes us prepared to put in Artificial Intelligence’s era, the Web of IoT, Things, along with the Industrial Revolution. Our high worldwide standing in many foreign reports confirms that we’re on track to accomplish the UAE Vision 2021 along with also the aims of the National Agenda.”


The Travel & Tourism Competitiveness Report The World Economic Forum issues every two years 2019. It’s based on four indicators: Enabling Environment, Tourism and Travel Policy, Infrastructure, and Natural and Cultural Resources.


The report measures 14 sub-indicators: Company Environment, Safety and Security, Health and Hygiene, Human Resources and Labour Market, ICT Readiness, Prioritisation of Travel & Tourism, International Openness, Price Competitiveness, Environmental Sustainability, Air Transport Infrastructure, Ground and Port Infrastructure, Tourist Service Infrastructure, Natural Resources, and Cultural Resources and Business Travel.


The UAE ranked internationally And Telephony Level of Competition in comparison of du internet subscription 104th in 2016, according to Into the Knowledge Index Report, released by the United Nations Development Programme as well as the Mohammed Bin Rashid Al Maktoum Knowledge Foundation.

du new internet offer

Don’t Have Du New Internet Offer? You Can Still Navigate Your Way Across Dubai

The town navigation app offers quick and accurate information on traffic in Dubai.

The Roads and Transport Authority (RTA) declared on Monday. That it has updated the Smart Drive app to direct drivers using GPS technologies. Without needing du new internet offer on mobile devices.


The town navigation program Offers instant and accurate information. Concerning the traffic state in Dubai, due to this interface of the Dubai Municipality program with Makani.


Other Characteristics of this app comprise payment of parking charges. Specifying parking areas’ zones, allowing Salik top-up, revealing maps utilizing 3D or 2D screen to match various kinds of devices, exhibiting UAE landmarks also offering three choices for displaying the map: night afternoon and automobile.


CEO of RTA’s Traffic and Roads Agency. Maitha bin Adai, stated: “The user interface of Smart Drive program was revamped. Where added search features are added allowing users to define their locations more correctly. The process is aided by new icons providing more information to the streets traffic condition, and also the usage of Makani Changing system’s code within the program map.”

Smart Drive UAE

The Smart Drive program can be found on Google Play and iTunes. Three million consumers have downloaded the program, according to the RTA As it was established in 2014.


Dubai landmarks are exhibited Beautifully and interactively; the UAE map is upgraded, displaying the places of water transport stations, bus stations, subway and tram stations, and parking places in Dubai. Additionally, it alarms drivers about the rate, traffic requirements on Dubai streets along with other high tech characteristics which make drivers journeys in Dubai smooth and secure, and the best you don’t even have to burn your data on du new internet offer, additional bin Adai.


Smart Drive program features

>Accurate, instantaneous traffic Info

>Parking charge payment

>Paid parking places signal

>Salik top-up

>Maps using 2D or 3D display/day, nighttime, auto mode

>UAE landmarks screen in 3D style

>Accessible iTunes, Google Play


To find out how du’s new Unlimited Power Plan, please visit: du internet offers

du internet offer 2019

7 Ways How Du Consumers in 2019 Made Money Online in Dubai with Internet Offer

In this smart era. If you use your abilities and skills, making extra cash out of little work isn’t tough. You are capable to make your skill main source of your income or a source of extra money.

You might have heard, a skilled person can always help himself in maintaining a smooth lifestyle financially. We have gathered some of the skills Du Home Plans consumers used in 2019 to make money online in Dubai to maintain a quality lifestyle. Du internet offer 2019 helped consumers to earn online in Dubai. Where the cost of maintaining a quality lifestyle is quite expensive. And you need some extra skills to be strong financially.

There are tons of ways to make money online in Dubai. But to make it easier we have mentioned some effective ways to make money on the internet.


1. Virtual Assistant

You can be a virtual helper by putting together a schedule of daily tasks, handling appointments, etc.. A digital assistant does all but by helping online and sitting in the home. This might enable you to get by working online.


2. Online Interpreter

If you’ve got the ability to talk more than 1 language and wish to make money. This is a job where you could use your abilities that are multilingual and make money on the web. The tasks for interpreters is increasing.


3. Affiliate Marketing

If you’ve got an existence than that is the ideal method online on social networking platforms. The money will begin coming in and begin promoting businesses, brands, goods on the internet.


4. Freelancer

Freelancing is something An individual gets and can donate his services in precisely the time to organizations. If you’re proficient at designing or site development or great at writing you definitely could be a freelancer and also receive cover for spending 3-5 hours based upon the workload.


5. Fitness Instructor

Everyone wants to be healthy One has the time to escape work out and the home. By taking courses, if you’re a gym or may do gym workouts by yourself you’re able to help others. It makes you get on it and remain healthy. This can enable you to earn money on the internet.


6. Mobile programs

Technically you do not make money on cellular programs, they could make you present vouchers, vouchers, etc., on accepting surveys or using this program. These may be redeemed on some leisure that will help save you money or shopping. Swagbucks is among those apps.


7. Arts and Crafts

If You’re interested in arts And have stuff in your house or crafts then use it. You earn money and can market these online.


These are just few ways how du internet offer 2019 helped people make money online in Dubai. Some of these are quick ways to make handsome money. While some may take time but one can set their career in that. The more talented you are, the more quality the income you make through the internet.

If you wish to see more ways and user review of Du Home Internet customers. Feel free to ask in the comment section.

du telecom internet packages

Cheapest Internet Subscription in the UAE Du Telecom Internet Packages

Just how much are you currently paying in the UAE for your data programs? With information mounts available and offers at rates, selecting the most appropriate plan could be confusing as ever.


With number portability in place. The Telecom Regulatory Authority (TRA) has opened up the current market. Allowing users to change between operators with no anxiety of losing their amount. Du telecom internet packages operators have continued to provide prepaid and packages attempting to lure the consumers to accept the latter.


Here we split down the programs by Etisalat and du and examine different data plans available. One of the aspects that consumers will need to take into consideration when subscribing to a data program is the rate limitation on offer and your usage policy.


Should you chance to be a significant person intensive 10GB a month. Then the two Etisalat and du charge Dh300 (Dh30 per 1GB of information ). While Etisalat features 20Gb in Dh449 per month at a speed of Dh22.45 each MB, at du you can cover Dh500 for 25GB a month at a cost point of Dh20 a month.

du telecom internet packages

For in precisely the cost point of Dh200 a month which makes it Dh40 each 1GB data. The normal user that has about 5GB data per month Etisalat and du provide plans. But for you are going to wind up depositing Dh100 on du and Etisalat.

For Dh29 to get 250MB charges. In the same way, du will bill you Dh20 of information in Dh50 to get 450MB and 125 matches for MB.


The sport changers will be the weekly and daily statistics packs. Du telecom internet packages provide 1GB of data each week to get Dh50, 500MB in Dh35 and 100MB in Dh15.


Du mobile internet package offer

The programs that were helpful are concealed in the bundle that was daily. Even though Etisalat packs begin in Dh3 every day daily renewed, it supplies you net at 192kbps. In case you need to relish net at a 4G rate. The minimum price you must cover to Etisalat is Dh5 for each 100MB in 0.05 matches per MB of information and Dh10 to get 250MB in 0.04 matches per MB.


Click here to get a comprehensive list of data programs du internet offer


Individuals that are currently looking to access du and only networking stations Du telecom internet packages are supplying a program in which you gain access to pick networking programs. Du’s monthly social program is priced at Dh49 while du supplies a monthly social program for 5 programs. (Whatsapp, Twitter, Facebook, Linkedin, and Blackberry Messenger – should you just happen to use it) to get Dh29. You have to know about the usage policies. Once you cross the acceptable use policy 64KBPS is reduced to by the online rate.

du internet business plan

Du Internet Business Plan

Immediate internet with a connection that is trusted.

Premium and Vital internet

Connect with high-speed internet and support that is secure without restricted Broadband Premium and Business Vital of du internet connection.


Our plans include:

  • 6 days/week installation
  • Dedicated Account Managers
  • 24×7 Service
  • World-class networks
  • High-speed internet


Business Essential

High-speed du internet business plan at prices that are economical.


Managed Dependable connection

Broadband PremiumDedicated internet.

du internet business plan

du internet business plan

Our company benefits

Our solutions may be the trick to your own success. Have a look at all of the advantages we can provide you:


Latest company offers

Boost your business productivity with Tablets, smartphones and devices out there.


One-stop store

Handle everything from fixed-line POS Information, Trade upload and much more with services that are dependable and safe.


Tailor-made solutions

Success comes in all sizes and we’ve got the skills that are necessary to fulfill your company requirements.


Service value

Enjoy communication understanding that You’re currently becoming The lowest prices and value for the money.


Fibre network

Together with our engineers, You will enjoy peace of mind.


Willing to Assist

Enjoy assistance it may be needed by you.



Some info regarding our strategies you ought to know.


1- What’s Business Crucial?
Business Vital is a set of du internet business plan with rates of around 500 Mbps that provides online usage at rates starting from as low as AED 810/month. Business Essential is ideal for both medium and small companies searching for cost-effective and dependable web strategies.


2- Which are the primary features of Company Essential?

  • Endless use of the Net.
  • Download speeds of up to 500 Mbps.
  • Flat-rate prices starting from as low as AED 810/month.What are the fees and the rates for Company Crucial Strategies?


 3- What are fees and the rates for Company Crucial Strategies?

du landline internet plans

4- How can I know which rate to select?

Your perfect speed is dependent upon the number of users/devices inside your enterprise, the number of company programs you use, and the way you use the net on an everyday basis. See the table below for much more:


5- Imagine If I cancel my subscription within the minimum duration of the contract?

Should you Before your contract duration ends you will be charged an early termination fee equivalent to a month’s bill plus any discounts you have used, Cancel the subscription.


6- I am a new client, how do I get more info about the best way best to subscribe to Business Critical Plans?

  • Call us at 800 188
  • Ask a call straight through our site
  • Visit our closest shop with the essential files
  • Email us in business customer care du home internet 


7- What’s going to happen to my strategy at the conclusion of my 12 months contract period (the Minimum Term)?

After Finishing your Minimum Term of 12 months, you may opt to renew using a contract by providing written notice 30 days before expiry of the Minimum 41, or continue. In case after finishing the Minimum Term you choose to finish the program, there’ll be no Termination charge.


8- I am subscribed to the older Business Professional Plan, what happens to this strategy?

If You are subscribed to our Business Professional Plans that are older, you are going to continue to appreciate your advantages.


9- Could I alter my strategy to Business Critical if I am already subscribed to Broadband Premium Plans?

You will need so as to trigger a Business Critical Plan to reevaluate your plan.
Contact your Account Manager to learn more about the best way best to change between programs.


10- Could I get a device using a Business Critical Plan?

Regrettably, Business Essential Plans do not arrive with apparatus, however, you may take a look at our Business Total bundles which also offer you high-speed net, together with company landline solutions, office tools along with a fully/subsidized apparatus (using a vast selection of smartphones and business devices to pick from).


11- Can I alter the rate of my Company’s Essential Plan throughout the contract period?

Yes, It’s possible to upgrade or downgrade your net rate. In the event of a downgrade, then you are going to need to pay a downgrade fee equivalent to a month’s bill of your plan that is present. In the event of upgrade/downgrade inside the contract duration, the contract, so the dedication months will keep on counting from the date of activation will not be reset by us. Speak to your Account Manager.


12- What do I do if I confront a problem with my Company Essential Plan?

In case Of 800 188, please telephone us for any difficulties with your ceremony.


Terms & Conditions

We invite you to read our Terms and Conditions. Your access along with your usage or purchase Services suggests that you have read and accepted the Terms and Conditions.

du internet for 1 day

1 AED = 1 GB Du Internet for 1 Day

Wherever you go, get net connections. Even 1 dirham means a lot and has importance to our prepaid customers with a very affordable du internet package for one day.


UAE residents can encounter the 4G LTE community of du internet for 1 day Included in a promotion for data that is daily strategy.


Users can get 1GB of all du daily data package that is full-speed for 1 AED per day.


The voucher for du internet for 1 day plan renews every 24 hours.


The deal is currently available for customers on prepaid plans for a limited period. Subscriptions are permitted.


Users may subscribe via du home services.


Users may cancel the Strategy, along with with their subscription every time Will renew. The data will soon be available until the end of the validity interval.


In case of renewal error due to deficient credit, a grace period of 3 days will be awarded to recharge and renew the subscription.


How to subscribe?

To subscribe, dial *135*505#.

du internet for 1 day

Now instead of 10 AED, get du internet for 1 day in 1 AED only.


*  This offer is valid for a limited time only


Du 3 AED per day internet data deal

Du launched a new du internet package one day in 3 AED for customers that is unlimited to be used for only AED 3 per day. Starting January 8, individuals in UAE Pay As You Go, company and all postpaid clients in addition to Alo postpaid clients are able to utilize data freely and at full rate and to gain from this period offer.

“We Would like to provide our customers with an offer which can add to the Excitement of beginning. Infinite data at just AED 3 daily – something. We would like people to experience the real feeling of boundless data at full rates. Without the fear of the net being cut off or slowing down and in exceptionally attractive expenses.” Stated Fahad Al Hassawi, du, Chief Commercial Officer.

The information allowance is for all kinds of data usage for example Surfing. With networking that is social and viewing videos.

Pay As You Go Alo and clients can register every day and so the moment. Clients don’t have to register the Unlimited Daily Data provide is recurring.

Clients subscribed to some of the programs that were postpaid. In addition to Company postpaid clients – they will have the ability to make the most of this offer when the information allowance contained in their strategy was consumed.


How to avail this offer?

By dialing *135*244#, therefore, are eligible to buy the data package once every day and


How to register Sim Card in UAE

How to Register a Sim Card in the UAE | Detailed Guide

All you need to understand about post-paid and prepaid cell phone programs

Dubai: Cell phone connections are vital residing in the UAE. You do not have to step from the airport to get your hands on a sim card when you land in the UAE when Du internet regular bundles are around.

Visitors The age of 18 can be found a Sim card that was free and they’re able to pick from either of the two service providers from the UAE — Du or Etisalat. User-friendly and affordable du internet monthly packages are what chosen by most tourists and new visitors in the UAE

You can purchase a new Sim card add talk-time and information into the 1 given to you.


How can I get the free Sim card?

Visitors over age 18 can find the Tourist Sim bundle, which comes preloaded with a free Sim card, three Flexi minutes, 20mb information and one-month validity. And can be expanded to du monthly internet packages.


Tourists can include more Du calling minutes and data via three recharge alternatives by du:


1-  Pay Dh25 and receive 150 MB information — 10 flexible moments, three-day validity

2- Pay Dh55 and receive 500 MB information – 20 flexible moments, seven-day validity

3- Pay Dh110 and receive 2 GB info — 40 flexible minutes and 14-day validity

To trigger the Sim, dial * 122 #, you have to insert the Sim card into your phone and follow directions.


Documents necessary for a free Sim card in UAE


Passport and visit visa.


For new Residents, however, you would have to enroll for a Sim card that is routine. You can get Cell Phone connections from the suppliers – Etisalat and du – with two choices:

1- Post-paid

2- Pre-paid


What is the difference?

du internet monthly packages

Pre-paid links a Top-up, either with a telephone card, which can be available in various denominations (Dh25, Dh30, Dh50 and so forth ) from every supplier or via other alternatives including online payments or via the regional bank. You could see them.

As Soon as You have awakened your Telephone, join information bundles and it is possible to make calls.

Post-paid links a Lot of instruction to enroll for, and consumers get an invoice at the end of the month or billing cycle, they must pay with a date.

Payment could be done through the Suppliers’ programs, their kiosks, in their site or via many banks.


What documents do I want?


To get a Prepaid number, you will need to supply:

  •  Valid Emirates ID.


To get a Postpaid home connection, you have to supply:


  • Valid Emirates ID.
  • Stamped salary certification (minimum cover of Dh4,000)/automobile registration and credit card (If You Would like to enroll to get a strategy linked with a device such as an iPhone or Samsung telephone )



To get a Prepaid number, you have to supply:


  •  Valid Emirates ID.


To get a Postpaid connection, you have to supply:


  •  Valid Emirates ID.
  •  Cover or certification slip.


· Any credit card (if you would like to enroll for a plan linked with a device such as an iPhone or Samsung telephone ).

Activation of the ceremony takes Anywhere from 1 hour to a couple of hours, based upon the authentication of files.


How long is your Sim card valid for?


Users Will Need to supply their Upgraded Emirates ID every time. Users are advised to upgrade.

If the files Aren’t updated At the time the support supplier cancels the service of the Sim card.


Just how much does the cancellation of a post-paid line price me?


TRA announced new guidelines for cancellation of Post-paid relations, where rather than Needing to cover the lease fee of 1-month Consumers will pay the lease of the 1-month fee.


800155 The call center number for du home internet connection. From a du phone, you simply need to dial 155.

du internet wifi

It Just Got More Easy to Cancel your Post-Paid Connection

Whether it’s your Elife or Du internet wifi plan. You can get your post-paid plan canceled by just paying these fees.


If you’re stuck in a contract or post-paid mobile plan that doesn’t suit you properly or a program you’re not pleased with, good news! You still got a chance to have a more reliable plan du broadband plans offer without any hesitation of thousands of AEDs to pay at cancellation.


You can now exit of that plan by just paying a fee for the month only, no matter when you signed up the contract with your service provider.


The Telecommunication Regulatory Authority (TRA). Announced On January 1, 2020, that its choice to deduct a service charge that is one-month. Just for termination charges of service contracts may consist of service contracts that are obsolete.


Before that, there was a similar statement made in March 2019, but that was for the contracts made up after the announcement.


Eng. Majed Al Mesmar, Director General of TRA said telecom service customers have the choice. To get services with or without all across the country.



Relief will be offered by this statement to anyone that is not happy with their providers’ contract. Or want to switch to a more suitable plan like du home plans. Or bundle they’ve enrolled for and wished to change to a strategy contract.


If you wish to enroll for these post-paid plans. You just need the following documents to apply now to change to a more suitable plan like du internet wifi or landline plan.


For a connection that Etisalat offers:

  • Valid Emirates ID.
  • Stamped salary certification (minimum cover of Dh4,000)/automobile registration and credit card (If You Would like to enroll to get a strategy linked with a device such as an iPhone or Samsung telephone )


To get a du connection, you need to provide:

  • Legitimate Emirates ID.
  • Salary certification slip.
  • Any charge card (if you would like to enroll for a strategy connected. With a device such as an iPhone or Samsung telephone).


What are you waiting for? In the event that you waited for your contract to finish to change to a program, at this point you don’t have to wait anymore now. Change to du net offers and surf limitless.

du home packages