Du Helpline

Du Helpline, UAE Customer Services Contacts & Emails

Contact Du: Find below customer support information of du internet packages UAE, such as contact numbers and email. Apart from the contact information, the page gives a brief summary of its providers and the telecom business. Attain the Du helpline, customer support below for complaints, questions or opinions.


Client Service

Contact Number: 155 or 800 155 (mobile)

Contact Number: +971 55 5678 155 (mobile)

Contact Number: 04 390 5555 (TV)

Telephone: 188 or 800 188 (business)

Email: customer.care@du.ae (overall )

Email: care.business@du.ae (business)


For Billing & payments


Call du home internet helpline

From the UAE: 155 or 800 155


Overseas: +971 5 55678155


Attempt our digital self-service (Visual IVR) *177#


Searching for online assistance?

Du Customer Service

Apart from du helpline service, you can now get assistance from du’s professional customer support team online via the live chat button that appears on the right bottom corner and our team is here for any query.


Get whole day free calls to any number in the UAE, when you recharge your du home internet’s prepaid line!


Initial du gave prepaid clients 60 minutes of free calls with each recharge — today, all prepaid clients can make up to 1 day of free nationwide calls, by simply recharging with their Credit pocket! When you’re able to get it at no cost, why pay?


They’ll enjoy several free hours of corresponding to their own worth, clients recharge their du line Credit pocket. From two hours all of the ways up to complete day of free nationwide calls, du prepaid clients — such as clients with 050 and also 056 amount — can spend much more time speaking to their loved one’s members and friends in the UAE, for much more amazing price!


Fahad Al Hassawi, Chief Commercial Officer, du, stated: “At a really minimum, our clients are now able to enjoy 2 free hours of nationwide Talktime, all of the ways up to an unbelievable 24 hours totally free, by simply recharging their prepaid lineup! As we incorporate life to live Having a line pays off in the ways. Who will you telephone to your complimentary 24 hours of federal calls?”


Recharge value

Free minutes obtained nationally

Minutes validity*

AED 20-49

2 hours

1 day

AED 50-99

6 hours

1 day

AED 100-199

24 hours

1 day

AED 200-49924 hours

1 day


The minutes are credited following a successful Recharge together with the More Credit choice (*136*pin number#), for many prepaid lines which opt into the Super Minutes advertising. Clients can use their spare minutes to call any mobile or landline number in the UAE, from anyplace.


To opt into the Super Minutes advertising of du home services at No Cost send *135*12select option 1 and # in the du lineup.

du new internet offer

Don’t Have Du New Internet Offer? You Can Still Navigate Your Way Across Dubai

The town navigation app offers quick and accurate information on traffic in Dubai.

The Roads and Transport Authority (RTA) declared on Monday. That it has updated the Smart Drive app to direct drivers using GPS technologies. Without needing du new internet offer on mobile devices.


The town navigation program Offers instant and accurate information. Concerning the traffic state in Dubai, due to this interface of the Dubai Municipality program with Makani.


Other Characteristics of this app comprise payment of parking charges. Specifying parking areas’ zones, allowing Salik top-up, revealing maps utilizing 3D or 2D screen to match various kinds of devices, exhibiting UAE landmarks also offering three choices for displaying the map: night afternoon and automobile.


CEO of RTA’s Traffic and Roads Agency. Maitha bin Adai, stated: “The user interface of Smart Drive program was revamped. Where added search features are added allowing users to define their locations more correctly. The process is aided by new icons providing more information to the streets traffic condition, and also the usage of Makani Changing system’s code within the program map.”

Smart Drive UAE

The Smart Drive program can be found on Google Play and iTunes. Three million consumers have downloaded the program, according to the RTA As it was established in 2014.


Dubai landmarks are exhibited Beautifully and interactively; the UAE map is upgraded, displaying the places of water transport stations, bus stations, subway and tram stations, and parking places in Dubai. Additionally, it alarms drivers about the rate, traffic requirements on Dubai streets along with other high tech characteristics which make drivers journeys in Dubai smooth and secure, and the best you don’t even have to burn your data on du new internet offer, additional bin Adai.


Smart Drive program features

>Accurate, instantaneous traffic Info

>Parking charge payment

>Paid parking places signal

>Salik top-up

>Maps using 2D or 3D display/day, nighttime, auto mode

>UAE landmarks screen in 3D style

>Accessible iTunes, Google Play


To find out how du’s new Unlimited Power Plan, please visit: du internet offers

ToTok App Ban in UAE

Here is How you can use ToTok, the Internet Calling Service that is Free of Data, at the UAE

The program has downloading problems on either the Apple App store along with also the Google Play Store du internet data offers.

A free program for making voice and video calls has been lost from Google Play along with also the Apple App Store from the UAE on December 22. Du internet data customers around the UAE can now have access to ToTok fully. Residents were not able to obtain the free Voice Over Internet Protocol (VoIP) program du offers; afterward, however, the program manufacturers provided an explanation along with a fast fix.

The elimination of this program was initially reported on December 21. Following a Dubai-based tweep stated he was not able to find it on the Apple App Store. Several residents who downloaded the program stated they could keep on making calls and didn’t confront any issues. But this issue was explained by the program business, which sent a message describing there was a remedy on the way and acknowledging to some issue to users.

ToTok App

From the statement du internet data. Issued on December 22, ToTok stated new consumers were facing difficulty downloading the program. But an answer was on the road. As a temporary fix, the ToTok service supplier suggested installing the program.

ToTok Users

The complimentary calling program was noticed on a mainstream level. After Botim’s statement to keep on supplying communication solutions under the ToTok brand. Since 2017, video and voice calls with programs like WhatsApp, Skype, Facebook, Google Messenger, and Duo were prohibited from the UAE.

Based on regulations issued by the Telecommunications and Regulatory Authority (TRA). Du home package and UAE taxpayers were advised to join forces to BOTIM and C’ME. Programs supplied by Du or Etisalat for home internet, and also to subscribe to the monthly payment plan when they planned to use VoIP programs in their UAE number.

Du UAE Packages

UAE Leads the World in Cellular Internet Subscriptions and Community Coverage

Mobile-broadband has been rated first in by the UAE Subscriptions and leads the world in Mobile Network Coverage. The nation stands in telephone subscriptions worldwide second place, according to the Travel & Tourism Competitiveness Report 2019.

H.E. Hamad Obaid Al Mansoori, TRA Director-General, stated. “The UAE global accomplishments are the result of strategies and plans developed. By the UAE Government under the directives of their smart direction. And the group spirit of these government entities”

“Nowadays, We’ve Got the Very Best and most advanced solutions in the UAE with the contribution of du home packages, and we’ve got a well-developed infrastructure which makes us prepared to put in the era of Artificial Intelligence (AI), the Web of Things (IoT) along with the Industrial Revolution. Our high worldwide standing in many foreign reports confirms that we’re on track to accomplish. The UAE Vision 2021 along with also the aims of the National Agenda.”

The Travel & Tourism Competitiveness Report 2019, among the very important reports of its own kind, is issued every two years by the World Economic Forum. The report relies on four indicators: Enabling Environment, Tourism and Travel Policy, Infrastructure, and Natural and Cultural Resources.

14 sub-indicators: Business Environment are measured by the report, Safety and Safety, Health and Hygiene, Human Resources and Labour Market, ICT Readiness, Prioritization of Travel & Tourism, International Openness, Price Competitiveness, Environmental Sustainability, Air Transport Infrastructure, Ground and Port Infrastructure, Tourist Service Infrastructure, Natural Resources, and Cultural Resources and Business Travel.

du uae internet packages

In Addition, the World Wide Web has been rated first in by the UAE And Telephony Level of Competition in 2018. In comparison to 104th in 2016, according to the Knowledge Index Report. Released recently by The United Nations Development Program (UNDP) as well as the Mohammed Bin Rashid Al Maktoum Knowledge Foundation.

Du doubles the broadband rates for Home users at UAE

Du home plans have been Doubled for existing du home clients and new. In reaction to the continuing development of information intake on the du UAE packages system. That has risen by 200 percent during the previous five decades. Du UAE internet packages have mechanically upgraded its present clients. In order that they can quickly reap the benefits of additional online speed. On most of the triple playhouse plans found in 2018. Whilst browsing, downloading and gambling. It follows that consumers across the UAE have a speed increase taking up their programs on du Home Premium to 1Gbps.

Fahad Al Hassawi, Deputy CEO — Telco Services. In du home internet service, we plan to Keep on expanding our roster of unique We and services are pleased to have the ability to facilitate through clients lives Our best-in-class telco offers”

New Offers

New Offers by UAE’s Du to Unblock voice Chat Feature for some Games

The telecoms regulator of the UAE is in discussions to also lift bans on Skype and FaceTime in the new offers.


UAE telecoms supplier Du home internet Dubai has unblocked the voice Chat attribute for numerous video games that are online.


What has on mentioned a Du community forum article as confirming the chat attribute was allowed for online games such as Fortnite, the Battlegrounds, overview, Destiny of Player Unknown, Strike of King.

du offers

Gamers confirmed the block was Lifted for the games on PC and PlayStation 4. However there have been a few issues with other people, according to the book.


The operators of the UAE block all kinds of third party voice over internet protocol (VoIP) communication below the nation’s telecoms laws.


Popular services like Microsoft Apple’s and Skype Facetime are inaccessible in the voice conversation features in programs. Like Instagram WhatsApp and Snapchat, in addition to the emirates.


The availability of purposes may give Expats expect that steps will follow along with different services.


A UAE newspaper mentioned the Telecommunications Regulatory Authority (TRA) manager. General Hamad Ubaid Al Mansouri as verifying in April the ruler was in discussions with Apple and Microsoft to have the ban in their solutions raised.


The discussions followed the launching of VoIP programs that were by Du and Its Etisalat this season. Coinciding with a crackdown that has witnessed entry to FaceTime and Skype blocked.


The UAE is among the few nations in the Gulf area. Where Programs continue to be inaccessible last September after Saudi Arabia raised its ban.


Read: Subscribers of Du can Now Surf OSN Wavo for Free


It was stated by the kingdom would allow programs that meet requirements but would Monitor new offers to calls.



    du home packages